What are my responsibilities as a student?

Please read through the following letter from the Office of the Director: Academic Administration regarding your responsibilities as a student in 2026: Student Responsibilities

What is the Student Systems Support Contact Centre?

The Student Systems Support team runs a Contact Centre every year to assist new and returning students, applicants, parents of prospective applicants and staff members with a variety of queries related to the Peoplesoft Self-Service portal.

These queries include:

• Application and/or admission related queries
• Registration
• Peoplesoft Self-Service

How can I contact the Student Systems Support Contact Centre?

The Contact Centre is open from the 05 January 2026; 09:00 - 17:00, Monday to Friday.

The Contact Centre can be called via the following telephone number: 021 650 5227

You may also contact Student Systems Support via the email helpdesk:
sss-helpdesk@uct.ac.za

The SSS Helpdesk is available throughout the year from 08:30 - 16:00, Monday to Friday.