Request research systems and business process related assistance through the ServiceNow portal. You can log errors or request additional functionality and receive a reference number immediately in your inbox.
Attend free, virtual and in-person training sessions, bookable via SuccessFactors, on navigating the eRA System. Training sessions are offered each month with recordings made available after the virtual sessions, and include a general eRA overview, sessions on pre- and post-award processes, refresher sessions and the opportunity to book an information session for your faculty. Register for these trainings on UCT's SuccessFactors portal. Search for "eRA" in the Learning section to get started.