THE INDUSTRY: Merchants SA

CWC  //  Doing Business in Africa  //  Merchants SA

On this bonus podcast episode, Zain Patel, Managing Director of Merchants SA, tells us all we need to know about the state of South Africa's business process outsourcing (BPO) and global business services (GBS) sector. We also learn about his own career path from the call centre to the C-suite, and his plans for Merchants SA.

Before you listen

Check out the intro blog, Meet Merchants SA, for brief background about the company.