THE DILEMMA: Merchants SA

CWC  //  Doing Business in Africa  //  Merchants SA

On this edition of The Dilemma Podcast, we sat down with Sydwell Shikweni, Transformation Director at Merchants SA, a South African business process outsourcing (BPO) company. Sydwell discusses Merchants SA's approach to creating social impact and a building a sustainable BPO sector. And, of course, he tells us about the dilemma keeping him up at night. 

Before you listen

Check out the intro blog, Meet Merchants SA, for brief background about the company and the broader BPO sector in South Africa.