Merchants SA
A business process outsourcing provider in South Africa
Merchants SA Deconstructed Case
Meet Merchants SA: A business process outsourcing provider in South Africa
An introduction to Merchants SA, its industry, and its mission
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THE DILEMMA: Building Sisekhaya
Transformation Director Sydwell Shikweni discusses Merchants SA's history and current challenges
Listen to the podcast
EXHIBIT A: Business process outsourcing in South Africa
An infographic snapshot of Merchants SA's country and industry context
Have a look
THE INDUSTRY: Understanding the BPO sector in South Africa
A bonus podcast episode where Managing Director Zain Patel discusses the broader industry challenges and opportunities
Listen to the podcast
READING LIST: Creating socially responsible businesses
Your assigned reading includes an intrapreneurship playbook, informal economics, and BPO innovation news
Get the links
INSIGHTS: On community engagement and business transformation
From Dr François Bonnici and CEO Luvuyo Rani
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