You may contact Student Systems Support Helpdesk by logging a call, sending an email, or calling them directly using the contact details provided below.

Log a Call

Submit a support request via the ServiceNow platform: Log a call

Expected Response Times

General Queries: 24-72 business hours

High-Priority Issues: 4-8 business hours

Ensure that all relevant information has been provided to speed up the response to your query.

Student Helpdesk

Helpdesk contact details for applicants, parents and UCT students

Staff Helpdesk

Helpdesk contact details for UCT staff members.

UCT Chatbot

UCT also offers a live chatbot, The UCT Chatbot is a guide for new and returning students, staff and parents to answer common FAQs about the University of Cape Town.